TEAM
- Warsztat rozwijający umiejętność efektywnej współpracy między osobami.
- Aspekty pracy zespołowej.
- Zasady i skuteczne nawyki
BUDOWANIE RELACJI I ODPOWIEDZIALNOŚCI
- Dojrzałość w komunikacji
- Analiza wypowiedzi
- Gry w komunikacji
COMMUNICATION IN ORGANISATION
- Process of communication
- Mistakes and barriers in communication
- Crossing barriers in communication
- Emotions in communication
- Listening
- Tools for efficient communication
COMMUNICATION IN PROCESS OF MANAGEMENT
- Relationship between interpersonal relations and effectiveness of management
- Basic communication tools
- Assertiveness and the role of manager
THE ART OF AGREEMENT
- Communication types
- Communication types in stress
- Positive language
- Language of benefits
WORK ORGANISATION
- Basic tools for planning and organising private and team time
- Work delagating and work monitoring
- Conducting meetings
WORK EVALUATION
- Feedback as a tool in manager’s work
- Results reinforcement
- Difficult situation related to the lack of outcomes
MOTIVATING EMPLOYEES
- Motivating employees (individually and in a team)
- Motivating factors
- Responding to situations with decreasing involvement
MANAGERIAL COACHING
- Goals of coaching
- Rules of coaching
- Coaching tools
LEADERSHIP PERSONAL EFFECTIVENESS
- Manager’s role
- Management styles
- Authority building
TEAM DEVELOPING
- Stages of team development
- Analyse of one’s own team
- Group roles, team roles
SELF-ENERGY MANAGEMENT
- Ability of maintaining high efficiency
- 4 sources of energy
- Analyse of habits – change planning
CHANGE MANAGEMENT
- Responding to change
- Preparing for a succesful change
- Introducing change
CONFLICTS SOLVING
- Ways of solving conflicts
- Phases of conflict
- Tools for effective conflict solving
NEGOTIATIONS
- Positive negotiation/ problematic negotiation
- Preparing for negotiations and negotiation process scheme
- Negotiation tools
ADVANCED NEGOTIATIONS
- Styles of negotiations
- Negotiation techniques – opening, proper negotiations, closure
- Manipulative techniques in negotiations – reconaissance and defence
PERSUASION AND EXARTING INFLUENCE
- Language of persuasion
- Meta-programmes
- Rules of exarting influence
INNOVATION AND CREATIVE THINKING
- Techinques of creative problem solving
- Developing innovative way of thinking
- Tools of creativity
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